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MoonAI GEO · Legal information

Privacy Policy — English review draft

Drafted from the Chinese page last updated 7 October 2026; English draft prepared 2 November 2026.

Pending legal and operational review. This is an English working draft, not approved contractual or privacy-policy wording. Do not rely on it to make a purchase. For the current published policy, read the Chinese original and your signed agreement. Please contact geo@moonai-geo.com if you need an English explanation before proceeding.

1. Information we collect

The Chinese source describes information you provide when registering or contacting us: email, username, name, company, role, telephone number, brand, industry and keywords. Business figures entered in the ROI calculator are calculated locally and are not required to be uploaded. A payment provider processes billing information; we do not store card numbers.

The site may receive IP address, browser and operating-system details, visit time, page views, click paths and cookie-related data. We do not intentionally request biometric data or sensitive personal information unless it is necessary and you expressly provide it.

2. Why we use it

We use information to provide GEO diagnosis, consulting and execution services; manage accounts; send service notices, reports and bills; improve the product; protect the service against abuse; and meet legal duties. The Chinese source lists contract performance, legitimate interests, consent and legal obligation as the relevant bases by purpose. Marketing email is subject to express consent, and you may unsubscribe or contact us.

3. Sharing and disclosure

We do not sell personal information. The Chinese source names cloud providers, payment processors and email providers as service partners that may receive only data needed to perform their work. It also covers lawful requests, business transfers with advance notice and sharing you expressly authorize. The named providers and actual contracts must be checked before this draft is approved.

4. Storage, security and retention

The Chinese source says account data is held during service and for up to 180 days after termination, subject to legal duties and deletion requests; logs are retained for up to 90 days. It describes encrypted transport and storage, row-level access controls, limited staff access and key management. Hosting locations, retention settings, incident-notice commitments and the exact security controls require operational verification before approval.

5. Cookies and site analytics

The Chinese source distinguishes essential login and security cookies, optional performance statistics and preference cookies. The Plausible script is loaded from this site, while analytics events are sent to plausible.shipsolo.io. Browser settings may block non-essential cookies, although some functions could then be affected.

If a site owner installs MoonAI traffic monitoring, the source says the service receives page path, referring domain, device category, time on page and a tab-session identifier for aggregate reporting, plus an event name if custom events are configured. It says raw events are retained for at most 90 days and the event table does not save visitor IP, full User-Agent or query parameters. Network providers may keep connection logs under their own policies.

6. Rights and international transfers

The Chinese source describes access, correction, deletion, restriction, portability, objection, withdrawal of consent and complaint rights for eligible EEA or UK individuals, and access, correction, deletion, consent withdrawal and account closure rights under China's Personal Information Protection Law. Applicable rights depend on your location and the processing context. Send requests to the contact email below.

The source refers to possible transfers outside the EEA and to safeguards such as standard contractual clauses or adequacy decisions, and to Chinese cross-border transfer mechanisms. Whether these mechanisms are in place for each actual transfer must be verified before any approved English policy makes that claim.

7. Children and changes

Services are intended for adults aged 18 or over. Contact us if you believe a minor's information was collected. The Chinese source describes website or email notice for material policy changes. How changes take effect should be confirmed in the approved version.

8. Contact

Nanning Supermoon Cross-border E-commerce Co., Ltd. (南宁超级月亮跨境电商有限责任公司); registered address: No. 2 Sixia Road, Xingning District, Nanning, Guangxi, China. For privacy questions or data requests: geo@moonai-geo.com. The Chinese source contains different response-time statements; the correct operational service level needs review.

Approval checklist: confirm the legal entity and address, actual vendors and data locations, cookie and analytics behavior, retention and data-transfer safeguards, payment currency and channels, refund handling, response times, and overseas dispute terms before replacing this draft with an approved English policy.

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