Refund Policy — English review draft

Free checks and free tools do not involve payment. The Chinese source covers paid rapid GEO diagnosis, domestic training and full-service advance payments, contracted domestic and overseas projects, historic subscriptions and usage-based tools. A partial refund is available for the unperformed portion when applicable; a refund cannot exceed the amount actually paid. Earlier orders follow the rules accepted at purchase.

Before work begins, a cancellation request receives a full refund. Once work has begun but the report has not been delivered, completed research and report-writing work is settled and the remaining amount refunded. After delivery, a change of mind alone does not trigger a refund; quality problems, non-delivery and breach are handled under the agreement and applicable law. Access to refunded report and support benefits ends for the refunded portion.

The domestic training or full-service online payment is an advance payment, not a non-refundable earnest-money deposit. It is credited in full against the signed service fee. Overseas services do not take this online deposit. The source allows a full refund within seven days of payment or before signing and starting the project; if the company incurred documented third-party costs at the customer's request before the start, those costs may be deducted. Once a signed project starts, settlement follows its stages and contract.

Before agreed work starts and before any deliverable exists, paid service fees are refundable in full. During delivery, completed contract stages are settled at the agreed amounts and the unperformed stages refunded. After full conforming delivery, a change of mind alone does not trigger a refund. Failure to deliver, quality issues and non-excludable consumer rights remain governed by the contract and applicable law.

The contract should specify the question set, platforms, deliverables, acceptance points, stage fees and termination settlement. Refunds are measured against verifiable delivery and breach, not a guaranteed AI recommendation rate. The source also refers to a possible seven-day no-reason refund for eligible individual prepaid-service customers who have not previously received the same service; eligibility needs legal review for each customer and market.

Historic subscriptions follow the price, term and allowance accepted at purchase. The source permits a full refund within seven days if paid allowance was unused and the same service had not previously been obtained. Otherwise, the performed portion is the greater of the proportion of paid allowance used or the proportion of the subscription term elapsed; the remainder is refunded. Accidental charges are corrected after verification. Refunded benefits end accordingly.

For per-use image, video or other generation, cancellation before generation or a failed generation is refunded. Completed and conforming content is not refunded merely for a change of mind. Defects or service failures may be remedied, regenerated or refunded as required by agreement and law.

A change of mind alone may be insufficient after the relevant period and full conforming delivery, but a third-party AI change, incomplete customer material or account violation does not automatically make all unperformed fees non-refundable. Mandatory legal remedies are not excluded.

Email geo@moonai-geo.com with the order number, reason and whether you seek a full or partial refund. The source states that the company reviews and replies within three working days, checks delivery records, and initiates an approved refund through the original payment channel where supported. If that channel cannot refund, another method and timing are agreed with you. Payment and refund processing fees are borne by the company, not deducted from the approved refund amount.

There is no self-service refund button. When a refund is completed, the corresponding report access, paid allowance and tool rights end. Issued invoices are adjusted as required. The Chinese source estimates 1–15 working days after refund initiation for receipt of funds; cross-border or interbank processing may take longer. The actual channel capability and timeframe require operational review.

This draft accompanies the Chinese Terms of Service, section 5. Signed project contracts set stage fees and acceptance terms without removing non-excludable legal rights. Send questions and status requests to geo@moonai-geo.com.