Terms of Service — English review draft

The Chinese source identifies Nanning Supermoon Cross-border E-commerce Co., Ltd. (南宁超级月亮跨境电商有限责任公司) as the service provider. It says users must be at least 18, have capacity to contract, and have authority to bind a company when acting for one. It asks users to read the terms and privacy policy before using the website or requesting services. This English draft is not an accepted contractual text.

The source covers brand GEO diagnosis, GEO execution, a results dashboard, AI-assisted content production, data-compliance assessment and free GEO knowledge tools. Current automated preview is described as a DeepSeek single-model check; other platform monitoring is not represented as live unless connected. GEO work aims to improve the clarity and citability of brand information, without guaranteeing recommendation or ranking. The agreed proposal or contract defines the actual market, language, platforms and deliverables.

Users provide accurate registration details, keep credentials secure, report unauthorized use and avoid creating duplicate accounts to bypass limits. The source allows suspension or termination for violations after reasonable notice. These account rules should be checked against the actual account and access flows before approval.

The Chinese source says domestic training and domestic full-service prices are fixed as shown, while overseas prices are reference quotations; final scope and fees are confirmed by agreement. It describes CNY as the contractual billing currency and mentions WeChat Pay, Alipay and bank transfer. The English pricing page also shows USD reference figures for comparison. The approved policy must reconcile display currency, exchange treatment, tax, available payment channels and invoicing with the actual overseas contract and checkout.

Project payments follow contract milestones. Historic subscription orders follow the price, term and allowance accepted at purchase. Enterprise customers may request applicable VAT invoices from the company.

The separate refund policy describes each product. Before a rapid diagnosis begins, the customer may request a full refund; after work starts but before delivery, completed work is settled and the remainder refunded. Domestic online service deposits are advance payments and can generally be refunded before the project starts, subject to documented third-party spending commissioned by the customer. After a contracted project starts, completed stages are settled and unperformed stages refunded. Quality failures, breach and non-excludable legal rights remain subject to the contract and applicable law.

Refund requests go to geo@moonai-geo.com; the Chinese source states a review response within three working days. Refund processing is manual. The approved English version must match the current refund workflow and the signed agreement.

The source reserves MoonAI's platform code, brand design, methods, algorithms and templates. Customers retain ownership of materials they submit and grant a limited licence to use them to deliver the service. It says customer business data is not used to train AI models or disclosed publicly without express consent. After full payment, the customer receives the agreed right to use delivered reports, structured data and content assets. The contract should specify any third-party rights or licences.

The source prohibits false brand information, impersonation, unlawful or infringing use, attacks, reverse engineering, unauthorized account transfers, abuse of free checks and collection of other users' data. Suspension and settlement are handled according to actual performance, the contract and applicable law.

AI platforms and their ranking or answer systems are controlled by third parties and may change. We do not promise fixed indexing, citations, rankings or sales unless a signed agreement expressly states an enforceable commitment. Third-party sites and services are operated under their own terms. The Chinese source also addresses interruptions caused by events outside reasonable control and customer responsibility for backing up important data.

The Chinese source proposes a total liability cap equal to fees paid in the 12 months before a claim and excludes certain indirect losses, subject to applicable law. It selects mainland Chinese law and arbitration before the Nanning Arbitration Commission after a 30-day negotiation period, with court applications for interim relief. These clauses may have mandatory-law exceptions in an overseas customer relationship and require qualified legal review before any English version is offered as binding terms.

The source describes advance notice for material changes and a right to contact the company before they take effect. Questions can be sent to geo@moonai-geo.com. The approved English version should state the exact effective date and treatment of existing orders.